The 211 Statewide Helpline provides one place for people impacted by Hurricane Lowell to start looking for disaster assistance, from food and temporary housing to cleanup and longer-term recovery support.
The Aloha United Way is working with Kauaʻi United Way to support residents affected by recent storms through 211, including connecting people with damage assessment information and other available resources. The 211 team also is actively reviewing and updating disaster resources as needs develop, including assistance for residents seeking housing support.
Live, local 211 specialists help residents understand available programs, review qualification requirements and connect them with resources based on their needs.
The hotline is available from 7 a.m. to 10 p.m. daily, including holidays. Real-time interpretation is available in more than 180 languages.
Residents can dial 211 from anywhere in Hawaiʻi, or dial 808-275-2000, text “HELP” to 877-275-6569 or chat with a local specialist at AUW211.org. Residents can also search for community resources at search.auw211.org.
Current disaster resources available through 211 include:
- Replacement Supplemental Nutrition Assistance Program (SNAP) benefits and other food resources
- Temporary Assistance for Needy Families referrals
- Statewide crisis cleanup requests
- Temporary housing assistance
- Statewide Disaster Case Management Program
Specialists also connect residents with health and human service resources for housing and shelter, utility assistance, transportation, government services, food, legal services, counseling and support groups, relief programs, and support for keiki and kūpuna.
“When communities are affected by severe weather, people’s needs can change throughout the recovery process,” said Michelle Bartell, president and CEO of Aloha United Way. “211 gives residents one place to start. Our local specialists help people understand what assistance is available and connect them with the support that fits their situation.”
For emergencies requiring first responders, call 911. People experiencing suicidal thoughts, a mental health crisis, substance use crisis or emotional distress should call or text 988.
