Aloha United Way connects residents to assistance through state helpline as demand soars

Last week, Gov. Josh Green announced a program designed to provide support for housing and utilities for those facing uncertainty due to the ongoing federal government shutdown.

Eligible families can apply to receive assistance through the Hawaiʻi Relief Program — Temporary Assistance for Needy Families (TANF) Support for Housing and Utility Payments, administered by the Department of Human Services in partnership with Catholic Charities Hawaiʻi.

Following the public announcements about the Hawaiʻi Relief Program and the Hawaiʻi Emergency Food Assistance Program, Aloha United Way has been responding to an increase in calls to its 211 statewide helpline.

The helpline typically handles about 150 calls a day; however, that number has risen to over 850 contacts in one day from residents seeking resources and information, according to Aloha United Way.

“We understand that families are anxious and trying to access help as quickly as possible,” said Aloha United Way President and CEO Michelle Bartell. “Our priority is supporting everyone with clear information and compassionate service. We are asking the public to use our online search, text, and chat tools whenever possible so that we can ensure those most in crisis can access the resources they need.”

To receive assistance faster during this period of high demand, Aloha United Way encourages the public to use the following service options:

• Search the 211 online resource database 24/7: search.auw211.org
• Text “Help” to: 877-275-6569 to connect with a 211 specialist by text.  
• Live chat at auw211.org
• Call 2-1-1 — callers may wait on the line, request a call-back, or leave a voicemail for a return call. Live hours: 7 a.m. to 10 p.m. HST, seven days a week

Aloha United Way continues to work closely with the Hawaiʻi Department of Human Services to share accurate and timely information, especially for those experiencing food insecurity or financial stress.

“We appreciate everyone’s patience as we help our community navigate evolving information around relief programs,” Bartell added. “With so many families relying on these lifelines, it’s critical that we share accurate information and ensure people feel supported.”

Utilities and housing assistance through the Hawaiʻi Relief Program can be found on the Catholic Charities we