DMV to Close Early Every Other Week For Staff Training

The county Department of Motor Vehicles will be closing early every other week beginning next week to accommodate for staff training for a project that will lead to better customer service.

According to a news release, the DMV will close at 3 p.m. daily, beginning Monday, April 4, for cross-division trainings in connection with the upcoming DMV integration project. Normal hours will resume the following week, and the early closures will continue every other week until further notice.

The DMV integration project involves the combination of the Drivers Licensing and Motor Vehicle Registration divisions into one, full-service office.

“We are excited to begin the transition of fully integrating our DMV into one functional department where all service windows will be able to accommodate every type of transaction,” said Mayor Derek Kawakami. “As we prepare for this endeavor, we thank our DMV staff for their extraordinary efforts in helping us to better serve our community together.”

According to the release, once the integration project is complete, the customer experience will include:

• More appointment availability when booking a service appointment.
• Reduced wait times in the lobby.
• Reduced transaction processing times while at a DMV service window.
• Improved technical expertise and customer service.

Training for the DMV integration project is anticipated to continue through the summer. During training weeks, the last DMV customers will be seen at 2:48 p.m. A schedule for trainings will be posted on the DMV’s website in the coming days.

Appointments are highly encouraged to avoid longer than normal wait times, especially during the training periods. To book an appointment or for more information, click here. Walk-in tickets will be served as time permits.

The Department of Motor Vehicles thanks the public for its patience and understanding for any inconvenience this training period might cause.

Concerned customers can email Jeremy Lee at jlee@kauai.gov or call 808-241-4268 with questions or for more information.