Kauai News

DOW Phone Lines Down Until Further Notice

Posted January 18, 2022, 9:54 AM HST

The Department of Water’s office phone lines are experiencing technical issues and is unavailable until further notice.

Customers requiring assistance with billing services, applications, and other non-emergency inquiries may email DOW with their requests to: General inquiries – webmaster@kauaiwater.org or Billing Services – billing@kauaiwater.org.

To report a water service emergency, call Police Dispatch at 808-241-1711. All other inquiries can be made via email. General inquiries will be routed to the appropriate personnel and/or division for a timely response. Customers can also monitor water service updates online, at www.facebook.com/KauaiDOW.

The phone outage and technical issue are being investigated by the internet service provider with support from DOW personnel.

An update will be provided when new information is received.