Grant Funds Available for Past Due Water Bills

The Department of Water (DOW) is informing customers that federal grant funds are available to assist with past-due water bill payments through the County of Kaua‘i’s Coronavirus Rent and Utilities Assistance Relief Program.

Online applications for payment assistance to begin at 6 a.m., on May 10, at www.KauaiRentHelp.com.

Customers with past-due water service accounts are encouraged to apply for bill payment assistance through this program. DOW has not charged a late payment fee on past due service accounts since the beginning of the covid-19 pandemic in 2020, however, the late payment fee waiver may be ending soon.

“This is an excellent opportunity for residents to receive help to pay for essential services like water, at no cost to them,” said Mark Knoff, DOW’s Interim Manager and Chief Engineer. “We’re all in this together and our staff is readily available to provide customers with the billing documents needed to complete their applications online.”

DOW customers that meet the minimum requirements of this relief program, will be asked to provide a copy of their past-due water bill. To request a copy of their water bill, customers may email the DOW at [email protected] or call Billing Services at 808-245-5442.

The County of Kaua`i’s Coronavirus Rent and Utilities Assistance Relief Program is being administered by the Kaua`i Government Employees Federal Credit Union. To learn more about eligibility requirements or to apply for the Kaua`i Coronavirus Rent and Utilities Assistance Relief Program,  visit www.KauaiRentHelp.com, email [email protected] or call 808-482-3777.